Duties and Responsibilities

• To inspect raw materials, in-process, and final products in a timely manner.
• Interpret customer specifications and artworks, directly provide guidance to shop floor staff to ensure all requirements and job characteristics are understood and approved to ensure jobs meet specification.
• Maintain accurate records of all completed inspections.
• Manage and maintain customer relationships by addressing and ensuring timely closure of any arising customer complaints and /or concerns related to Quality.
• Support the continuous evaluation of existing quality control and assurance inspection methods and procedures and recommend the relevant corrective actions for improvements where necessary
• Document and report any work or process not conforming to specified requirements; initiate corrective action reports where applicable.
• Track compliance of material conformance reports to specifications and ensuring safe practices are being always maintained.
• Represent Quality Department in continuous improvements activities and projects; support the development and implementation of new internal quality specifications to ensure compliance to company, customer and regulatory requirements.
• Support the training efforts of the operational staff on new quality checks, processes and ensure proper documentation of the respective processes.
• Support the Production Manager in monitoring and measuring the process health of quality control against production performance.
• Ensure adherence to laid out processes and standard Operating Procedures (SOPs)
• Ensure adherence to all safety standard practices and procedures and internal authorization process
• Ensure whatever is to be dispatched is as per the work instructions.
• Customer Satisfaction- Ensure whatever moves to the next step is as per the customer requirements thus decreasing customer return ration and customer complaints.
• Health & Safety- Ensure safety standard compliance to minimize/control occurrence of health and safety incidents.
• Reporting excellence

Key Requirements Skills, experience and qualification

• Bachelor’s Degree/Diploma in Quality or any technical related course
• Quality Assurance & Control related certification is an added advantage
• Proficiency in MS Office Suite & Management Systems
• 3+ years in Quality Control environment preferably in a Mining industry
• ISO-QMS experience is an added advantage
• Ability to multitask in a fast paced, deadline-oriented environment to ensure delivery requirements while exceeding customer expectations
• Excellent attention to detail with excellent organizational skills
• Excellent written and verbal communication skill