Job purpose: 

This role is expected to ensure the effectiveness, compliance, and continuous improvement of our QMS, aligning with the highest standards of quality in the ICT industry.

Key responsibilities and accountabilities: 

• Planning and executing comprehensive audits of information systems/processes as per audit schedules to assess the compliance and effectiveness of the ISO 900 QMS.
• Providing insightful recommendations for continuous improvement based on audit findings.
• Identifying areas for improvement and collaborating with HODS and other relevant stakeholders to implement corrective actions.
• Manage the identification and documentation of non-conformances and collaborate with HODS to develop and implement corrective actions and preventive measures to address issues promptly.
• Overseeing the development, maintenance, and updating of process/procedures and company policies documentation ensuring accuracy and relevance
• Maintaining an organized and up-to-date repository of quality-related documents
• Monitoring compliance and reporting on inter-departmental service levels and identifying opportunities for cross-departmental collaboration and improvement
• Conducting regular training sessions to enhance awareness and understanding of quality and risk management principles and requirements of ISO 900 QMS
• Assisting HODS, Process owners, risk champions, and relevant stakeholders in identifying and assessing risks, contributing to overall risk management efforts.
• Monthly Collating and updating of departmental risk registers.
• Stay abreast with emerging global trends in quality assurance processes.
• Assist in continuous implementation and improvement of the company’s quality assurance and control strategies.

Requirements

Qualifications

• Bachelor’s degree in information technology or computer science
• Professional certifications such as CISA (Certified Information Systems Auditor) or equivalent
• ISO 900, Certified Quality Professional(CQP), Lean Sigma, or any other relevant Quality management qualification or certification will be an added advantage

Experience 

• 3 years of experience working in an ICT company or a similar role
• At least 3 years of experience in information systems auditing or related roles.
• Proven experience in conducting internal process audits/assessments or system audits.
• Demonstrable understanding of quality management methodologies and approaches e.g. Kaizen, lean sigma, agile, etc.
• Hands-on experience with auditing tools and methodologies
• In-depth knowledge of ISO standards, including ISO 900, ISO 2700, and ISO 2230
• Familiarity with biometrics identification and management systems is a plus.
• Previous experience in ISO,900,2700, and ISO 2230 certified environments is an added advantage.
• Strong understanding of risk management principles

Skills, knowledge, and abilities

• Have a broad knowledge of IT in healthcare and related aspects.
• Strong and well-developed report writing skills and attention to detail.
• Quick learner with demonstrated product & process knowledge, professionalism, and good project management skills.
• Excellent Customer service, communication, and interpersonal skills – both written and verbal.
• Proactive and highly organized, with strong time management and planning skills and result-oriented.
• Ability to work under tight deadlines, and heavy workloads and remain calm under pressure with a high degree of individual responsibility.
• Effective Communication skills
• Interpersonal and ethical skills
• Problem-solving and analytical skills.
• continuous learning
• Attention to detail.
• collaboration and teamwork skills