Company Overview:

CPK Real Estate is a real estate agency based in Nairobi that helps property owners sell and rent their properties in record time. We are the go-to platform for people looking for a dream home or savvy investment.

Overview:

As a Real Estate Telesales Representative/ Lead Generation Executive/Customer service Executive, you will play a pivotal role in our real estate sales team by being the point of contact for the marketing campaign activities, prospecting, qualifying leads, and closing deals over the phone. You will be responsible for generating site visit opportunities for the sales team and maintaining strong relationships with clients through out the sales journey. The ideal candidate is driven, persuasive, and possesses excellent communication skills.

Responsibilities:

• Prospecting and Lead Generation:
• Conduct outbound calls to potential clients generated from various sources such as marketing campaigns, referrals, and lead databases.
• Identify potential real estate opportunities by qualifying leads through effective questioning and listening skills.
• Gather pertinent information about clients’ needs, preferences, and financial situations.
• Client Engagement and Relationship Management:
• Build rapport and establish trust with clients through engaging and informative conversations.
• Educate clients about available properties, market trends, and the buying/selling process.
• Provide personalized recommendations and solutions to meet clients’ real estate needs.
• Booking Meetings for the Sales Team
• Implement a streamlined process for transferring lead information between the Customer service & Sales team.

Sales and Deal Closing:

• Present property listings and guide clients through the buying/selling process, addressing any concerns or objections.
• Negotiate terms of sale, offers, and contracts to facilitate successful transactions.
• Close deals by securing commitments from clients and coordinating with relevant parties (developers, lawyers, etc.).
• Database Management and Reporting:
• Maintain accurate and up-to-date records of client interactions, transactions, and follow-up activities in the CRM system.
• Generate regular reports on sales performance, conversion rates, and pipeline progress for management review.

Requirements:

• Proven experience in the real estate industry.
• Strong communication, negotiation, and persuasion skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent organizational and time management skills.
• Familiarity with CRM software and sales tools.
• A degree and/or additional certification or education in sales or real estate is a plus.

What we’re looking for 

Someone who can easily master the full portfolio we have at https://commercialpropertykenya.com/ and be able to present the property information to clients via calls, text and WhatsApp and be able to convince those clients to come for site visits. The main KPI is how many site visits you can achieve daily, weekly and monthly.

Pertinent Skills:

• Strong interpersonal and communication skills
• Strong problem-solving skills
• Strong Negotiation skills
• Great Presentation Skills.
• Positive Attitude and outward thinking will be an expectation.
• Attendance and on-time reporting will be expected of you.
• A passionate display of teamwork and solution orientation as well as support in the work environment a must.

Join our team and embark on an exciting career in real estate telesales, where your talent and dedication can make a difference in helping clients achieve their property goals!

Tagged as: customer service executive, lead generation executive, sales executive, telesales representative