24 Jan 2023

Real Time Analyst (RTA) at Majorel Kenya

Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.
We have the largest Job seeker visits by alexa rankings. Post a Job

Resubmit your Resume Today. Click Here to Start



Job Description

Majorel Kenya designs, builds and delivers end-to-end CX for many of the world’s most respected digital-born and vertical leading brands

Responsibilities

  • Manage the call volume, daily attendance and program break schedules
  • Assist with creation if metrics and targets for services
  • Work closely with the operations team to analyze and help improve their delivery processes
  • Generate ideas for process and service improvement planning
  • Produce daily, biweekly and monthly internal reports
  • Use trends and reports to forecast requirements
  • Assist with projects and other duties as requested or assigned

Requirements 

  • Degree in Statistics or any related field
  • Demonstrate sound work ethic
  • Must have advanced level Microsoft Excel skills – Including advanced formulas, also Word and Excel
  • Proficiency in R, Python, SPSS, STATA, C++ Proficiency in data visualization tools
  • Ability to create reports in Excel and forecast results
  • Attention to detail and high level of accuracy
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Previous call centre experience in similar post is desirable
  • Previous Work Force Management experience is considered an asset
  • Ability to take initiative
  • Flexible team player with a positive attitude
  • Must have good time management with the ability to work with minimal supervision and under tight timelines
  • Capable of managing multiple, simultaneous projects
  • Must be friendly and professional with a positive attitude
  • Organized with the able to quickly and effectively adapt to change
  • Excellent attendance record and ability to communicate professionally – oral and written
  • Problem solving skills: Creative and Innovative – ability to introduce creative ideas into own work and use personal freedom to develop and implement creative ideas and suggestions and take a creative approach to problems.




Method of Application

Submit your CV, copies of relevant documents and Application to  [email protected]
Use the title of the position as the subject of the email

Closing Date : 20 February. 2023





Subscribe


Apply for this Job