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17 Jul 2026

Real-Time Analyst at Solvo Global

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Job Description

Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring…

Real-Time Analyst

What You’ll Do

  • Monitor real-time performance and contact center KPIs.
  • Manage service levels and workforce allocation throughout the day.
  • Identify operational risks and provide immediate solutions.
  • Adjust staffing plans to meet changing business demands.
  • Generate performance reports and analyze trends.
  • Collaborate with operations leaders to drive efficiency and SLA compliance.
  • Escalate critical issues and support business continuity.

What We’re Looking For

  • Experience as a Real-Time Analyst (RTA), Workforce Management Analyst, or similar role.
  • Strong analytical and problem-solving skills.
  • Knowledge of contact center metrics, service levels, and workforce management practices.
  • Experience with tools such as NICE, Verint, IEX, or similar WFM platforms.
  • Excellent communication and stakeholder management skills.
  • Ability to thrive in a fast-paced, data-driven environment.

Method of Application

Submit your CV and Application on Company Website : Click Here
Closing Date : August 6, 2026




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