Key responsibilities

• Welcome visitors and manage incoming calls, emails and messages.
• Respond to client enquiries and direct them to the relevant team members.
• Record client details and communication in the CRM, assign leads and follow up on their progress.
• Update property listings on the company website and property portals.
• Coordinate meetings, prepare agendas, take minutes and track action points.
• Prepare daily and weekly enquiry reports for management.
• Maintain accurate physical and digital filing systems.
• Monitor office supplies, meeting room schedules and general office presentation.
• Support the tracking of field agents’ movements and maintain check-in records.
• Assist with follow-ups on property-related bills, leases and rental payments.
• Provide administrative support to the Director and senior management.

What we’re looking for

• Strong communication and interpersonal skills, with a welcoming and professional manner.
• Excellent organisational and time-management skills.
• High attention to detail, especially when handling records and data.
• Confidence using office software, CRM systems and online platforms.
• Ability to manage multiple tasks in a fast-paced office.
• Experience in real estate, customer service or administrative support is an advantage.