Role Summary

• The Receptionist serves as the first point of contact for visitors and clients, providing a welcoming and professional atmosphere. They handle incoming calls, manage front desk operations, and perform various administrative duties to support the smooth functioning of the organization

Desired Profile

• Education:Diploma in Business Administration or equivalent;
• Additional qualifications in Office Administration will be an added advantage.

Experience:

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong verbal and written communication skills
• Excellent organizational and multitasking skills
• Customer assistance

Duties & Responsibilities

• Handling visitors in a professional and friendly manner
• Answering, screening, and forwarding incoming phone calls
• Maintaining the reception area, ensuring it is tidy and presentable
• Receiving, sorting, and distributing daily mail and deliveries
• Scheduling appointments and maintaining calendars
• Assisting with administrative tasks such as data entry, filing, photocopying, and scanning
• Providing basic and accurate information in person and via phone/email
• Monitoring office supplies and placing orders when necessary
• Maintaining visitor logs
• Coordinating with internal departments and supporting staff as may be required

Key Competencies

• Experience with office equipment (e.g., printers, fax machines, phone systems)
• Knowledge of administrative and clerical procedures
• Familiarity with scheduling and appointment management tools