Requirements

Qualifications

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. shredders, photocopiers and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude

Job Specification-

• Being the entry point for customer phone calls, receiving phone calls promptly, professionally and politely in line with company standards.
• The phone should not go unanswered for more than 3 rings and should not be set on mute or off the hook during working hours.
• The phone calls should be answered in a professional manner and conversations with customers must be work related and professional.
• Customer centric focus approach at the reception. Greeting and welcoming customers immediately they approach the reception, answering and addressing their queries professionally.
• Maintaining safety and hygiene standards of the reception area.
• Receive, sort and distribute daily mail/deliveries.
• Order front office supplies and keep inventory of stock.
• Update calendars and schedule meetings
• Arrange travel and accommodations and prepare vouchers.
• Keep updated records of office expenses and costs.