The primary responsibility of the Receptionist is scheduling and assisting participants for one of our data collection projects taking place in Nairobi, Kenya.

Work Responsibilities

• Manage and coordinate participant scheduling for study appointments
• Handle phone calls, emails, and in-person inquiries with professionalism
• Maintain and update appointment calendars and participant records
• Provide information and assistance to participants and visitors
• Perform general administrative duties including data entry, filing, and preparing materials
• Liaise with study staff to ensure smooth participant flow and efficient operations
• Uphold confidentiality and ethical standards of the study

Job Requirements

• Idiomatic fluency in Swahili
• Advanced English
• High school diploma or equivalent; further education or certification is a plus
• Proven experience in scheduling, reception, or administrative roles
• Excellent organizational and time-management skills
• Strong communication and interpersonal abilities
• Proficiency in Microsoft Office and data management software
• Ability to multitask and prioritize daily workload
• Discretion with confidential information