• To provide exceptional guest service by managing front desk operations, ensuring smooth communication and coordination across departments, maintaining accurate records, and creating a welcoming environment that enhances the overall guest experience. The role is pivotal in ensuring operational efficiency, handling guest inquiries, and supporting administrative tasks to uphold the lodge’s standards of excellence.

This position is based in Mugie House, Laikipia.
Responsibilities

• Manage guest information, registrations, and room assignments.
• Handle emails, calls, and communication via radios efficiently.
• Ensure rooms and public facilities are ready, clean, and well-stocked.
• Provide warm welcomes, briefings, and assist with guest inquiries.
• Maintain shop operations, process sales, and update inventory records.
• Manage billing, receipts, and guest departure procedures.
• Update daily files, including occupancy, income, and staff records.
• Assist with monthly stock checks and reports.
• Monitor and train staff assisting at the reception.

CANDIDATE PROFILE

Qualification:

• Certificate or Diploma in Hospitality Management, Front Office Operations, or a related field.
• Proficiency in computer applications, including Microsoft Office and hospitality management software.
• Training or certification in customer service is desirable.

Experience:                    

• Prior experience in front desk operations or guest relations is an added advantage.
• Strong communication and interpersonal skills.

Skills:           

• Strong organizational skills and attention to detail.
• Proficiency in computer operations, including file management.
• Excellent interpersonal skills and a professional demeanor.
• Fluency in English; additional language skills are a plus.