QUALIFICATIONS

• Diploma or Bachelor’s Degree in Tourism Management, Hospitality Management, or a related field
• Minimum of two years’ experience in the hospitality industry
• Experience in a hotel, resort, or spa environment will be an added advantage
• Strong communication and customer service skills
• Ability to multitask while maintaining
• accuracy and professionalism

CANDIDATE PROFILE

• The ideal candidate should be welcoming. organised, confident, well-groomed, professional, and passionate about guest service in a busy hospitality environment.

KEY RESPONSIBILITIES

• Welcome guests warmly and provide a friendly, professional first impression Handle guest check-ins, check-outs, reservations, and enquiries efficiently
• Respond promptly to guest requests, concerns, and feedback
• Escalate guest issues where necessary for timely resolution
• Answer telephone calls, emails, and other communication channels professionally
• Coordinate with housekeeping, restaurant, spa, and other departments to ensure seamless guest experiences
• Maintain accurate guest records, billing information, and reservation details
• Process payments, issue receipts, and prepare daily front office reports
• Provide information about resort facilities, services, promotions, and local attractions Ensure the reception area remains clean, organised, and welcoming at all times
• Handle multiple tasks simultaneously while maintaining professionalism Uphold the resort’s standards of hospitality, confidentiality, and customer satisfaction