Key Responsibilities

• Welcome walk-in clients and create a professional first impression
• Answer and route all incoming calls with clarity and courtesy
• Manage the appointment diary and send reminders
• Maintain a clean, organised and welcoming reception area
• Handle basic client documentation and filing
• Support the sales team with administrative tasks when needed
• Receive and distribute mail, parcels and official documents
• Ensure high standards of confidentiality with client information

Ideal Candidate

• Diploma or Certificate in Front Office, Business Administration or related field
• Minimum 1 year experience in a reception or customer-facing role
• Excellent spoken English and Kiswahili
• Smart appearance, positive attitude and strong telephone etiquette
• Basic computer skills (MS Office / Google Workspace)
• Honest, reliable and able to work under light pressure