JOB PURPOSE

The Receptionist will be the first point of contact for visitors and callers, offering support across the organization. This role is responsible for handling front office reception, administration duties and clerical tasks, including greeting guests, answering phones, handling company inquiries.

KEY DUTIES AND RESPONSIBILITIES

• Greet and welcome visitors in a professional and friendly manner.
• Answer, screen and direct phone calls to appropriate personnel or departments promptly.
• Maintain the reception area, always keeping it clean and presentable.
• Handle incoming and outgoing mail and deliveries.
• Handle inquiries and provide accurate information about the company and its products.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Schedule and coordinate meetings and appointments
• Assist with administrative tasks as needed, including data entry, filing, photocopying and managing office supplies.
• Ensure compliance with all safety and security protocols.
• Collaborate with other departments to ensure smooth operations.
• Provide excellent customer service.
• Performing ad-hoc administrative duties.
• Monitor office supplies and place orders when necessary.

EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS

• Diploma/Certificate in Business Administration, Communication, or a related field.
• Proven experience as a receptionist or in a similar front office role.
• Experience with administrative and clerical procedures.
• Hands-on experience with office equipment i.e., printers
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Strong organizational and multitasking abilities, with the ability to prioritize tasks.
• Professional appearance, punctuality, and demeanor.
• Ability to work independently and as part of a team.
• Customer service-oriented mindset.