Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business.

Purpose

The Front Office Executive is responsible for managing the front desk and performing a variety of administrative and clerical tasks. This role serves as the first point of contact for clients, visitors, and staff, ensuring a positive and welcoming experience. The Front Office Executive will also handle incoming calls, coordinate appointments, and provide general office support.

Key Responsibilities

Reception Duties:

• Keep the frondesk tidy and presentable with necessary materials
• Greet and welcome visitors in a friendly and professional manner.
• Answer and forward external incoming phone calls.
• Handle incoming and outgoing mail, packages, and deliveries.
• Maintain the reception area, ensuring it is tidy and presentable.
• Assist with scheduling and coordinating meetings and appointments.
• Prepare and distribute correspondence, memos, and any other official documents
• Check, sort and forward emails

Customer Service:

• Address inquiries from clients and visitors in a courteous and efficient manner.
• Provide accurate information and direct visitors to the appropriate person or department.
• Handle and resolve complaints and issues, escalating them to the appropriate person if necessary.

Office Coordination:

• Maintain office security by following safety procedures and controlling access via the reception desk.
• Order and manage office supplies and inventory.
• Assist in planning and organizing firm’s events and meetings.

Record Keeping:

• Maintain and update firm’s databases and records.
• Ensure proper documentation and filing of all important documents.

Other Duties:

• Perform other clerical receptionist duties such as filing, photocopying and transcribing.
• Assist with special projects and tasks as assigned by management.

Skill & Experience

• Experience: Proven work experience as a Receptionist, Secretary, or similar role for 1 year
• Skills:Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)