REF: KET/5/1C/40/129/VOL II – B (04/2024) ON PERMANENT & PENSIONABLE TERMS

Reporting to the Corporate Communications Officer- Customer Care

Job purpose

This Job is for providing excellent customer service at the Company’s entry point

Key Responsibilities:

• Manning and guarding all receptions at the Head Office
• Maintaining a record of all activities at other receptions within the Head Office
• Receiving walk-in visitors and checking them in via the Visitors Management System
• Directing visitors to relevant offices
• Drafting quarterly customer service reports
• Conducting in-house customer service training and reporting on the same
• Ensuring all receptions are presentable and well-stocked with updated IEC materials
• Managing the main switchboard
• Receiving and escalating complaints to the Customer Care Officer
• Receiving and registering feedback via suggestion box and feedback forms and escalating to Customer Care Officer
• Undertaking the translation of service charter into special formats
• Distributing the Company’s IEC material and updating the log sheet
• Executing customer Service week and decorations for receptions during Christmas season
• Updating the Corporate database
• Providing necessary information for Customer Service Survey
• Undertaking the customer care program

Qualifications & Skills required:

• Diploma in Communications, Journalism, Public Relations, Marketing, or related field from a recognized institution
• Relevant professional qualifications/certification
• Minimum of four (4) years relevant work experience

Working Conditions: Office setting and field visits