Job Purpose

To serve as the first point of contact for visitors, clients, employees, and other stakeholders, ensuring a professional, welcoming, and efficient reception experience. The Receptionist will manage front-office operations, telephone communications, visitor coordination, and general administrative support to facilitate smooth day-to-day office operations.

Requirements

Qualifications and Experience;

• Diploma/Certificate in Front Office Operations, Business Administration, Customer Service, Secretarial Studies, or a related field.
• At least one to two years of experience in reception, front-office operations, customer service, or administrative support.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Experience using telephone systems, visitor registers, and office administration tools is an added advantage.

Required Skills & Competencies:

• Strong desire to learn along with professional drive.
• Must be self-motivated with a willingness to take initiative and solve complex problems.
• Should be able to thrive in a fast-paced and sometimes high-pressure environment.
• Must have excellent analytical skills.
• Must be fluent in English and Swahili, both verbally and written