Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.

Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor.
• Handle check-ins and check-outs efficiently, ensuring a seamless process.
• Manage reservations and assist guests with any inquiries or special reques
• Answer phone calls, respond to emails, and handle guest inquiries promptly.
• Provide accurate information about the hotel’s facilities and services to guests.
• Maintain and update guest records and reservation information.
• Handle financial transactions, including processing payments and maintaining accurate records.
• Assist in the coordination of special events or requests.
• Ensure guest satisfaction by anticipating and exceeding their needs.
• Coordinate with other departments to ensure effective communication and collaboration.

Qualification

• Must at least 2 years of experience as a receptionist in the hospitality sector.
• Proven experience with hotel management systems
• Strong communication and interpersonal skills.
• Excellent organizational abilities with attention to detail.
• Ability to multitask and handle a fast-paced environment.
• Professional appearance and attitude.