Role Overview:

• Serve as the first point of contact for visitors and clients, ensuring smooth front desk operations and supporting administrative tasks for a professional and welcoming office environment.

Key Responsibilities:

• Greet and assist visitors warmly; manage calls and direct inquiries.
• Maintain a neat reception area and enforce visitor protocols.
• Handle mail, courier deliveries, and update visitor logs.
• Schedule appointments, meetings, and manage bookings.
• Provide general admin support (filing, photocopying, data entry).
• Coordinate communication between departments and notify relevant staff of guest arrivals or urgent issues.

Qualifications:

• Diploma in Business Administration, Front Office, or related field.
• 2+ years’ experience in reception or admin support roles.
• Fluent in English & Swahili; strong communication and multitasking skills.
• Proficient in MS Office; professional and composed demeanor.
• Familiarity with office equipment preferred.