Job Summary

As the Region Manager (Africa) at Proto, you will be responsible for driving B2B revenue growth by managing direct sales and overseeing reseller partnerships across your region. Building upon Proto’s regional AICX deployments, including key clients like the National Bank of Rwanda, you will play a crucial role in expanding our market presence. You will identify new business opportunities, manage relationships with regional resellers, and ensure the successful execution of sales strategies to meet and exceed revenue targets.

Requirements

• At least 5 years of experience in enterprise sales or account management roles within the B2B SaaS industry, preferably in AI-driven customer experience (AICX) solutions.
• Proven track record of achieving and exceeding sales targets through both direct sales efforts and reseller management.
• Strong understanding of sales cycles in the financial, government, and healthcare sectors, with the ability to navigate long sales processes and complex client ecosystems.
• Experience with managing resellers, channel partners, and regional distribution networks, ensuring alignment with company sales objectives.
• Ability to leverage existing deployments at regional clients to expand Proto’s solutions.
• Ability to cross-sell or upsell Proto across multiple usecases beyond customer experience, including employee experience, consumer protection, and indoor navigation.
• Demonstrated proficiency in consultative selling techniques, building long-term relationships with key decision-makers.
• Strong analytical skills with the ability to forecast sales, measure KPIs, and adapt strategies to optimise performance.
• Exceptional communication and presentation skills to effectively convey value propositions to C-level executives.

Nice-to-Haves

• Experience working in priority markets, such as Rwanda, Kenya, Uganda, and Nigeria.
• Familiarity with customer support automation tools, including chatbots, ticketing systems, and analytics.
• An established network within the financial, healthcare, transport, and/or government sectors.