Primary Duties and Responsibilities

• Responsible for building, leading and empowering a communicative and effective store team by delegating, coaching and directing team members towards achieving set targets.
• Responsible for Implementing and enforcing established standard operating procedures in the store Operations, sales, marketing, promotional activities in the store.
• Responsible for setting KPIs for the team directly supervising and ensuring successful cascading of KPI and targets by the Sales coordinators to the rest of the team members.
• Responsible in enforcing stock management processes.
• Promote good customer service and resolve customer complaints, in a timely and professional manner.
• Oversee and manage day to day running of the fresh department.
• Enforce all Safety and Security Issues and report any and all unsafe conditions.
• Carry out branch security activities as required i.e. open and close the branch outlet on a daily basis; Maintain custody of the branch alarm codes and passwords.
• Ensure that daily cash reconciliation and intact banking is done.
• Ensure that there is a safe working and shopping environment.
• Ensuring the customer care section runs smoothly and intervene where necessary;
• Any other duty which may be assigned by Management.

Experience Requirement

• Minimum 6 years experience in branch operations
• Prior experience in retail would be added advantage.