YOUR MISSION

We are looking for an experienced and proactive Content Supervisor to join our dynamic team. In this mid-senior role, you will manage a team responsible for onboarding new stores onto our platform, ensuring a smooth setup, and addressing any issues that arise after the partnership goes live. You will oversee content accuracy, menu updates, and serve as a critical liaison between partners, account managers, and internal teams.

This role requires an individual who is ambitious, highly responsive, and has a keen eye for detail. As a Content Supervisor, you will play a crucial role in maintaining high content standards, ensuring partner satisfaction, and driving operational excellence.

THE JOURNEY

• Team Management: Lead and supervise a team of leaders and agents located in Nairobi (KE), Kampala (UG) and Lagos offices (NG), ensuring they are effectively managing the creation, onboarding, and maintenance of new stores on the platform. Provide guidance, feedback, and training to enhance team performance.
• Onboarding and Content Creation: Oversee the setup of new stores, including menu creation and content updates, ensuring all data is accurate, complete, and optimized for the app, as well as completed within the required SLA’s (Service Level Agreements) to the stakeholders.
• Issue Resolution: Manage and resolve content-related issues rapidly, collaborating with partners and internal teams (account managers, operations, tech support) to provide quick and effective solutions.
• Menu Management: Update and maintain store menus based on partner requests or internal standards, ensuring the information reflects the latest offerings, pricing, and availability
• Quality Control: Conduct regular audits to ensure content accuracy and consistency across the platform, as well as team performance. Implement quality checks and best practices to minimize errors and improve overall content standards.
• Communication: Act as the primary point of contact for content-related inquiries and escalations from partners and internal teams. Maintain clear, professional, and proactive communication channels.
• Process Improvement: Identify opportunities to streamline and improve the onboarding and content management processes. Collaborate with cross-functional teams to implement solutions that improve efficiency and partner experience.
• Performance Monitoring: Track team performance metrics, report on key achievements, and analyze data to drive continuous improvement. Set goals and KPIs for the team, aligning with company objectives.
• Proactive Engagement: Stay present and actively involved in day-to-day operations, anticipating potential issues and taking initiative to address them before they impact the partner experience.

WHAT YOU WILL BRING TO THE RIDE

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 5+ years of experience in content management, operations, or a related field, with at least 3 years in a supervisory role.
• Strong leadership skills with the ability to motivate, coach, and develop a high-performing team.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and interpersonal skills, with a talent for building relationships and resolving conflicts.
• Detail-oriented with strong analytical and problem-solving abilities.
• Proficient in content management systems, project management tools, and basic data analysis.
• A proactive, ambitious, and responsive approach to work with a commitment to exceeding expectations.