REGIONAL COORDINATION AND TECHNOLOGY OVERSIGHT

• Oversee activities between Headquarters and Country Offices and translate central requirements to enable Country Offices to implement corporate initiatives.
• Ensure adherence to ICT standards, policies, and procedures across the Region, while maintaining necessary records and documentation and promote knowledge sharing across regions and country offices.
• Conduct comprehensive regional analysis to inform decision-making and guide strategic direction of the headquarters.

REGIONAL TEAM LEADERSHIP AND MANAGEMENT OF IMT UNIT

• Lead IMT resource use within the Region to fulfil operational and strategic requirements.
• Align the IMT Unit’s activities with the organizational overall strategy, translating plans into operational actions and guiding the team in their execution.
• Guide the IMT Team, promoting a cooperative work environment, ensuring adherence to processes and maintaining team efficiency.
• Conduct effective performance management and learning and development to enhance skills and knowledge base.

LEAD REGIONAL ICT BUSINESS RELATIONSHIP MANAGEMENT

• Liaise and coordinate with HQ, Regional and Country Offices management, and Project Managers, to understand their IMT requirements to meet organizational goals.
• Collaborate within the Region and Country Office stakeholders to implement and manage IMT business solutions to ensure the efficient functioning of Regional and Country operations.
• Represent IOM in discussions and initiatives with external stakeholders including UN regional ICT working groups.

MANAGE AND COORDINATE REGIONAL ICT OPERATIONS AND SERVICES

• Oversee the complex network and infrastructure technology operations and services, to align with regional goals and priorities and in compliance with established Service level Agreements (SLAs).
• Manage the resolution of tickets escalated from the country offices to the Regional Office Tier Two Team and provide regular reporting on performance and root cause analysis.
• Adopt and implement modern workspace solutions in the Country Offices to enhance digital employee experience.
• Identify and assess areas for improvement in IMT infrastructure and solutions and provide expert advice and recommendations to management for optimizing and implementing these improvements.
• Ensure the efficient and effective procurement and provision of IMT-related equipment, supplies, and services to meet business requirements.

IMPLEMENTATION OF CYBER SECURITY PROGRAM IN THE REGION

• Lead the IMT Team to respond promptly to information security incidents, mitigate risks and escalate complex issues to the relevant specialist teams/units for resolution.
• Work closely with the HQ ICT Information Security Unit to align, coordinate, and support their cybersecurity efforts.
• Enforce compliance to internal and relevant external cyber security regulations, requirements and standards.
• Guide and provide advice to Country Offices in the Region to implement United States
• Refugee Admissions Program (USRAP) programmes to comply with National Institute of Standards and Technology (NIST) requirements.
• Identify assets that require protection and implement the controls in the security and privacy plans.
• Document changes to planned control implementations based on the “as-implemented” state of controls.

DATA ANALYTICS, BUSINESS INTELLIGENCE AND DIGITAL INNOVATION IN THE REGION

• Lead the development and maintenance of data systems and analytics ensuring data accuracy and insights to support data-driven decision-making.
• Identify business challenges and needs and translate them into innovative and practical IMT solutions and monitoring their effectiveness.
• Guide the mission on ways to promote creativity and innovative digital solutions and the best use of technology to serve IOM operations.
• Oversee the implementation and adoption of digital innovation initiatives and solutions.
• Evaluate and maintain portfolio of mission digital innovation initiatives and the potential opportunities.

ADDITIONAL RESPONSIBILITIES

• Perform such other relevant duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Computer Engineering, Computer Science, Information Management, Information Technology, or a related field from an accredited academic institution with seven years of relevant professional experience; or, University degree in the above fields with nine years of relevant professional experience.
• Certificate in project management (PMP or Prince2), Business Relationship Management, and/or IT service management (ITIL) is required.
• Certificate in any of the following: Cisco Certified Network Professional (CCNP), Microsoft Certified System Administrator (MCSA); Cisco Meraki Solutions Specialist; Microsoft 365 Certified; Microsoft 365 Certified: Fundamentals is distinct advantage.
• Relevant certification in networking, system and cloud computing is a distinct advantage.

Experience

• Experience in supervisory role and management of ICT functions in an international organization or an international agency in a field location; supporting humanitarian operations and emergency response, complex/post-conflict Country Office;
• Proven experience in engaging with diverse stakeholders at various level to understand business needs and translate to digital solutions;