World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.

SUMMARY

The Investigation Specialist will be expected to plan, organize and manage workstreams as required in respect of all investigations assigned to them. Usually these will be high risk investigations implicating senior leaders and will require the successful candidate to possess a high degree of discretion and sensitivity in dealing with peers and leaders in the organization. This role will also facilitate coordination between functions that conduct investigations to help avoid conflicts or duplication in various investigations that may occur in the region. The specialist will also be expected to maintain good working relationships with the functions that conduct investigations within WV including: Employee Relations/P&C, Field Finance, Fleet Management, Safeguarding, and the Global Internal Investigations Unit, and the ERM Team. This role will be expected to maintain a working knowledge of relevant policies, procedures, case management protocols, and complaint handling systems used by each of the above functions.

MAJOR RESPONSIBILITIES:

30% Conducting Investigations

• At the direction of the  Regional Oversight Committee, execute professional investigations into sensitive, complex, and other high risk workplace allegations in line with relevant functional case management procedures and protocols.
• Produce a high-quality investigation report that reports facts and provides management with actionable recommendations for managing risks.
• Act as a trusted advisor to Senior Leadership in communicating recommendations and advice for allegation handling for a wide variety of matters that may arise.
• Maintains appropriate case records for assigned investigations and for investigations overseen by the Regional Oversight Committee.
• Professional management and careful judgement in the handling of sensitive information sources (whistle-blower/reporter information), and the handling and documenting of evidence and investigative materials with a sophisticated understanding of confidentiality and privacy concerns.

25% Mentoring and Training other Professionals

• Provide oversight, advice, and mentoring to other professionals in the region are asked to conduct investigations on an ongoing basis, ensuring consistency and a high degree of quality.
• Regularly monitor investigations that are being overseen by the Regional Oversight Committee for quality and professionalism, providing coaching and correction as needed. Monitor and support the Roster of investigators within the region to ensure designated investigators are up to date on required trainings to ensure a consistent degree of skill and reliability.

25% Analysis & Reporting

• Identifies and tracks trends, lessons learned from investigations to inform learning, adaptation and improvement of policies, procedures and strategies. Provide the Regional Oversight Committee and Regional leadership with a holistic view of all investigations occurring within the region.
• Identify and flag any root cause or systematic issues within a given office or functional area that may require further risk management.

20% Monitor Case Management Practices

• Regularly monitor ongoing incident reports and investigations within the organizational case management systems to ensure that regional and field office staff are capturing key data needed for long-term analysis.
• Ensure cases are being closed in a timely manner and escalate any potential issues or risks to the RL for attention as needed.
• Liase with Global Centre functional units regularly to ensure good coordination amongst departments at the regional office and within field offices.

REQUIREMENTS

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

• 4-5 years’ experience as a workplace investigator Strong investigation, research and analytical skills
• Proven ability to cultivate and maintain strong interpersonal and working relationships in a dispersed virtual, international context.
• Strong writing and communication skills
• A track record in providing strategic and tactical advice and direction to investigations being conducted by others.
• Experience with translating data into information and analysis that communicates an easily understood concept or message.
• Experience engaging and working with a wide range of senior leadership level stakeholders with sensitivity and tact.

Required Education, license, registration, and certification:

• Certified Investigator (any internationally recognized certification is acceptable).
• Bachelors Degree Excellent English language skills (oral and written).
• Fluency in a language other than English considered an asset (French, or Spanish preferred)

Preferred Knowledge and Qualifications:

• Experience conducting and managing investigations within a humanitarian, foundation, or INGO an asset.
• Ability to speak more than one language a plus Knowledge of the WVI business and systems will be viewed as an asset
• Cross cultural experience working in sensitive and challenging environments where difficult conversations are required
• Demonstrated ability to support others as a mentor, trainer in a collaborative manner is highly desirable.

Travel and/or Work Environment Requirement:

• The position requires ability and willingness to travel domestically and internationally up to 25% percent of the time.

Language Requirements:

• English (French/Spanish)