Position Overview:

Coordinate quality, patient safety and regulatory initiatives and programs for the laboratory section to maintain a systematic continuous team-based approach to quality and compliance within the network, conducting quality assessments with recommendations and follow ups, training of clinic employees.

Key Responsibilities:

• Develop, implement, and maintain a robust quality management system for the pharmacy section, in compliance with relevant regulations and guidelines.
• With supervision from the Pharmacy Services Manager, develop and implement a formal clinical quality and patient safety program.
• Drive the development and implementation of comprehensive care strategies, initiatives and programs that will lead to the achievement of quality patient care and growth.
• Relationship Management with Pharmacy accrediting and regulatory bodies to enhance partnership and collaboration.
• Perform risk assessments to identify potential quality issues and develop strategies to mitigate them.
• Participates in budget development.
• Support the procurement processes of pharmacy clinical items for the medical centres.
• Conduct internal and external controls to monitor the performance of the pharmacy section and take prompt action to maintain quality service.
• Audit compliance as per approved checklist and report to the Pharmacy Services Manager any unfavorable trends in unmet indicators for timely remedial action.
• Identify good practices within the pharmacy units and recommend them for recognition.
• Lead Equity Afia clinics in conducting Root Cause Analysis (RCA) and implementation of preventive/ corrective actions.
• Monitor the implementation of safety program in the department.
• Identify & leverage on opportunities for continuous quality improvement and process reengineering to optimize operational efficiency and patient care at the Equity Afia facilities.
• In liaison with the HR department, participate in identifying suitable pharmacy candidates for employment.
• Orient new employees on approved pharmacy standard operating procedures and processes.
• Supervise, mentor and develop pharmacy staff and trainees in patient care, ensuring that their performance meets The Equity Afia standards of care as per the standard operating procedures.
• Participate in the identification of training needs for self and junior staff and ensure participation of the trainings.
• Conduct competence-based assessments and performance appraisals for the pharmacy team as per the EQA HR Policy guidelines.

Qualifications:

• Diploma or Higher Diploma or BSc in medical laboratory sciences.
• At least three (3) years clinical practice experience.
• Membership and duly licensed by the Kenya Medical Laboratory Technologies and Technician Board.
• Training in healthcare quality management preferred.
• Process Management: Experience in basic process management tools and techniques required
• MS Office proficiency, very good data analytical, presentation & report writing skills
• In-depth understanding of good clinical practice requirements.
• Excellent problem-solving skills and demonstrated ability to manage multiple tasks.
• Good leadership/people/ team skills
• Ability to manage own workload and prioritize effectively.
• Effective time management and organizational skills