Job Description Summary

• The Regional Manager is responsible for providing leadership and driving business performance for all GCL branches within Nairobi region.  He/ She will also be responsible for managing the business development and operations of the regions key branches, ensuring staff engagement, customer satisfaction, profitability and growth in line with the GCL strategy.

Roles and Responsibilities

• Implement the GCL business development strategy at Regional and branch level including growth in customer base with concurrent growth in branch liabilities and assets.
• Formulate and implement Regional and branch business plans, forecasts and budgets and ensure their control and periodic reviews
• Support marketing initiatives and monitor and provide regular feedback on product performance.
• Co-ordinate and participate in Key Customer Relationship Management & programs and activations of regional branches.
• Responsible for managing and ensuring penetrations of all GCL products e.g. SME, Corporate, with the aim of growing incomes i.e. Interest Income, Fees etc
• Responsible for giving directions, setting targets, clarity of business objectives and monitoring targets for all the regional branches.
• Oversee customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention.
• Implement and monitor the operational risk management guidelines for the branch.
• Maintain the look, feel and physical security of the branch premises, staff and customers.
• Provide leadership, direction and pace to the branch teams
• Responsible for managing and developing high-performance Branch Managers and Branch staff members to meet set deliverables within the regions.
• Identify training gaps and recommend on required training interventions
• Responsible for providing coaching, training and mentorship to Branch Managers
• Ensure compliance with both internal and external regulatory requirements.
• Ensure implementation and compliance with operational policies and procedures, AML/CFT Policy.
• Manage operational and business risks and costs to maximize profitability
• Work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.

Minimum qualification and experience required:

• Be a holder of Bachelor’s degree in Business related field
• Professional banking qualifications such as AKIB will be added advantage
• Knowledge of operational policies, procedures and legalities relevant to branch operations
• At least 5 year’s managerial experience in the banking industry
• Strong selling, communication and presentation skills
• Ability to lead teams and deliver business results