The National Social Security Fund is a friendly service organization which exists for the public good. It offers social protection to all Kenyan workers. We provide social security protection to workers in the formal and informal sectors. We register members, receive their contributions, manage funds of the scheme, process and ultimately pay out benefits to eligible members or dependents. period.

SUMMARY

Reporting to the Manager, Registration & Compliance he/she will be the overall overseer and coordinator of the Branch network within a particular Region. The job holder will oversee the work of Branch Managers in the region to ensure compliance.

KEY RESPONSIBILITIES:

• Oversee branch compliance activities; monitors and evaluates branch performance;
• Ensure follow-up on customer enquiries and complaints;
• Oversee preparation of periodic departmental and field operation reports as well as inter departmental and external correspondences
• Schedule and attend compliance visits to branch within the Region’s jurisdiction;
• Plan, organize and implement Regional meetings for performance review, marketing, employers, relationship management, and staff meeting;
• Set and cascade performance targets to the Branches to enable the Fund meet her corporate strategic objectives;
• Coordinate budget planning, preparation and implementation for the regional office and across the respective Region;
• Develop and implement strategies, initiatives and innovations for business growth across the Region
• Organize and conduct stakeholder’s meetings/ open days for compliance and member education;
• Ensure safe custody of Fund assets throughout the Region; Ensures safe and clean working environment within the Region;
• Coordinate the CSR activities within the Region;
• Oversee compliance activities such as prosecution and member education drives within the Region.
• Carry out quality assurance audits in the field offices;
• Undertake/participate in the implementation of regional projects/committees and update the Registration and Collections Manager;
• Carry out performance analysis and document reviews for target setting; and
• Review Key Performance Indicators, targets in conjunction with Branch and Regional offices.

JOB REQUIREMENTS/SPECIFICATIONS:

• Bachelor’s Degree in any of the following disciplines: Social Sciences, Business Administration, Law, Public Relations, Marketing or related field from a recognized institution;
• Master’s Degree in any of the following disciplines: Social Sciences, Business Administration, Law, Public Relations, Marketing or related field from a recognized institution is an added advantage;
• Professional qualification in any of the following disciplines: Social Sciences, Business Administration, Law, Public Relations, Marketing or related field from a recognized institution;
• At least ten (10) years’ relevant cumulative work experience, three (3) of which should be in a supervisory position;
• Membership to a relevant and accredited professional body and in good standing;
• Management course from a recognized institution; and
• Proficiency in computer applications.