Job Purpose:

• The job holder is responsible for ensuring quality business growth from existing and new customers with focus on both the asset and liability book in line with agreed targets.
• Ensuring the retention/maintenance of customers and growing the existing book through the deeper penetration into the existing customer’s business/ personal banking requirement and effective management of the relationship/customer experience.
• The focus to be to facilitate on shariah compliant product, namely Barakah banking book.

Key Responsibilities:

• Handle Customer queries and obtain review information from customers.
• Analise submitted Credit Applications and providing recommendation.
• Initiate security perfection in liaison with Legal Department.
• Disbursement of facilities and Collection of processing fees/commissions.
• Monitoring of Covenants and sanction terms.
• Review and signing bank documents i.e., Letters of offer, Bank Guarantees, Non-Disclosure Agreements, CMA discharges.
• Cross-selling bank products.
• Provide timely feedback in relation to customer request or inquiries.
• Liaise with other departments i.e., Credit, Legal, IB, ICT to solve customer issues.
• Adhere to bank strategy and budget requirements as per bank policy.
• New business canvassing and obtaining the necessary approvals.
• Monitor and follow up of account performance.
• Regular clients visit to review the business performance and submit call reports.
• Referral of cross border business to I&M- Group, IMIA, Burbidge Capital, Wealth Management.

Academic Qualifications:

• Bachelor’s Degree in a Social Science or related field.
• Knowledge on Islamic Banking and finance.

Professional Qualifications / Membership to professional bodies/ Publication: 

• Relevant professional qualification.
• Member of a relevant professional body.

Work Experience Required:

• Over Seven (7) years’ relevant experience with over Three (3) years in management in a similar organization.

Competencies:

• Strong leadership skills.
• Executive disposition.
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills.