Key Responsibilities

• Play a key role in client acquisition and management of existing client relationships consistent with the Bank’s strategy in-order to achieve desired quality business growth
• Primarily responsible for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs
• Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service
• Establish and develop various sales strategies to meet ever changing customer needs in liaison with the Marketing Team
• Maintain, acquire and reactivate customer relationships to improve deposit liability growth and mix.
• Effectively and proactively manage the cost of funds by mobilizing deposits from clients as well as developing and implementing initiatives that bring down the cost of doing business within the department
• Conduct market research and competitor analysis within the industry and strategize on plans that will give the bank leverage and a competitive edge in the market
• Monitor and control business office income and expenditure to ensure profitability.
• Recommend the creation of viable and profitable risk assets to increase business office profitability
• Maximize account profitability and increased wallet share by cross selling other products and services to the banks customers

Requirements

Education

• Minimum of Bachelor’s Degree and/or Professional Qualification in Banking related disciplines
• Proficiency in Microsoft Office Suite
• Professional qualification in Customer Relationship Management and Sales & Marketing

Experience

• least 3 years’ experience in a similar role
• have experience in Sales, Personal/Business/or Retail Banking.
• in Credit Analysis and administration.
• in Bank operations covering Cash Management, Clearing, Accounts and Administration.

Knowledge

• A thorough knowledge of Corporate Banking products and services, and extensive Banking Industry knowledge.
• Must have sound knowledge of the dynamics of a bank’s core operating systems, processes and procedures
• A good understanding of risk, credit policies and procedures