Purpose of the Job:

The main responsibility of the jobholder will be to Ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas.

Reports to: Branch Manager

Responsibilities

• Recruitment of new Chama’s and individual customers.
• Deposit mobilization both from Chama different entities and from individuals.
• Appraise loan proposals for Chama customers and submit for review, approval and disbursement
• Customer portfolio management
• Maintaining quality loan book
• Attending to Chama meetings to cascade bank products and services
• Cross-selling of other bank products and services
• Liaison with the communities including barazas to bring Rafiki bank brand awareness
• Respond to queries related to Chama business and timely resolving of customer issues.
• Offering good customer service to all clients.
• Any other official duties that may be assigned from time to time

Knowledge; Skills and Experience required for this Role

• Bachelor’s degree in a business related field
• 1-2 years’ experience
• MS Office
• Interpersonal skills
• Organization and planning skill
• Networking skills
• Attention to details
• Analytical skills
• Integrity
• Confidentiality
• Negotiation skills
• Presentation skills