In the 2008, the holding company changed its investment strategy and financial lending to its members on short term periods at agreed interest rates. Members’ shares were to be used as financial guarantee and security for the lending. This marked the beginning of a formal financial lending institution – Springboard Capital Limited. The company has ventured beyond lending to its members only and is now into Micro Credit business to non members as well through Springboard Capital with the principal objective of getting into a fully fledged deposit taking Micro finance status in the next one year.

ROLE SUMMARY

Springboard Capital Ltd is looking for a Relationship Officer reporting to the Business Development Manager at our Thika Branch.

RESPONSIBILITIES

• Grow a healthy loan portfolio by developing an excellent and complete understanding of the company products and services
• Develop a base for long-term sources of clients through referrals, telephone canvassing, face to face, cold calling on business owners/decision-makers, emails and networking to manage and grow the loan portfolio.
• Monitor, analyze and review customer retention data and use findings to improve prospect targeting and conversion to customers.
• Respond to client inquiries regarding applications for credit and credit transactions.
• Generate customer feedback on loan applications.
• Undertake business and home visits to validate applications.
• Undertake timely valuation renewals after contract expiry.
• Prepare and submit timely reports and information for decision making.

 REQUIREMENTS

REQUIRED SKILLS AND QUALIFICATIONS.

• Holder of a Bachelors Degree in Business Related Course from a recognized institution
• At least 3 years working experience in a credit-related role in the financial industry
• Professional Banking qualification will be an added advantage
• Proficiency in ICT with strong MS Office and internet ability

Key Competencies

• Ability to interact effectively with all levels of Management and Stakeholders from varied backgrounds
• Strong analytical thinking and financial reporting skills
• Communication and interpersonal skills
• Planning and organization skills