The Kenya Power & Lighting Company Limited, Staff Retirement Benefits Scheme 2006 (“the Scheme”) was established on 1 July 2006, following the closure of the Defined Benefits (DB) Scheme on 30th June 2006. As a Defined Contributions Scheme, the Scheme is managed by a Board of Trustees whose membership is divided equally between Sponsor nominated Trustees and Member nominated Trustees. The administrative functions of the Scheme are undertaken by the Secretariat of the Defined Benefits Scheme in an arrangement whereby the DC Scheme pays an administrative fee to the DB Scheme. The Scheme was established by the Sponsor with the main objective being to provide benefits to employees (members) upon retirement or to their dependents in the event of death in service.

Job Summary

The Administrative assistant is responsible for delivering a friendly, efficient customer service and creating a warm and welcoming atmosphere for all the guests visiting the Fund, with the key aim of ensuring customer satisfaction.

Under the direct supervision of the Human Resource & Administration Officer, the reliever will:

•  Coordinate front desk activities.
•  Receive all clients and direct them to appropriate officers for further assistance.
•  Ensure high standards of telephone service in order to achieve fast and efficient handling of internal and external calls.
•  Ensure that clients are relaxed and comfortable while waiting to be assisted.
•  To maintain the reception area at high standards of cleanliness and neatness.
•  To receive, sort and distribute correspondence/mails.
•  Operate switchboard and connect callers to the appropriate person(s).
•  Monitor and report any malfunctioning of office equipment within duty station.
•  Type correspondence and reports as directed by superior; sending out email as required from time to time.
•  Manage of meeting room bookings and appointments.
•  Perform other clerical duties such as filing, photocopying, scanning etc
•  Perform any other duties as may be required by superiors from time to time.

Candidate Profile

The job holder should possess the following minimum qualifications:

•  A diploma in customer service, business management or relevant field
•  Proficient knowledge in IT.
•  At least two (2) years’ experience in a similar position.
•  Proven work experience as an administrative assistant, front office representation or similar role.

Competencies and traits

In addition, candidates should demonstrate the following personal traits and competencies:

•  Maintain high standards of personal grooming, integrity and professionalism to uphold the corporate image of the Fund.
•  Creativity and innovation skills.
•  Action oriented and demonstrated ability to manage priorities.
•  Quality focus and attention to detail.
•  Good oral and written communication skills.
•  Good customer relationship management skills (internal and external customers.