The reservation and Listing Specialist will oversee all guest interactions for all short term property units ensuring an exceptional customer experience from booking to check- out. The role involves addressing inquiries, resolving issues, and maintaining position guest relations to enhance our reputation and ensure repeat business

• Respond promptly to booking inquiries and reservation requests via phone,email, or booking platforms
• Handle pre-arrival communications to confirm details and ensure a smooth check-in experience
• Provide clear instructions for self check in
• Support guest during stay
• Review and feedback management
• Booking and reservation management
• Operational Coordination
• Problem solving and Crisis Management