The reservation and Listing Specialist will oversee all guest interactions for all short term property units ensuring an exceptional customer experience from booking to check- out. The role involves addressing inquiries, resolving issues, and maintaining position guest relations to enhance our reputation and ensure repeat business

• Respond promptly to booking inquiries and reservation requests via phone,email, or booking platforms
• Handle pre-arrival communications to confirm details and ensure a smooth check-in experience
• Provide clear instructions for self check in
• Support guest during stay
• Review and feedback management
• Booking and reservation management
• Operational Coordination
• Problem solving and Crisis Management

Qualifications:

• Bachelor’s degree in Hospitality, Business, or a related field preferred.
• Previous experience in customer service, hospitality, or Airbnb/ Booking.com management.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the capacity to remain calm under pressure. ● Proficiency in CRM software and booking platforms (e.g., Airbnb, Booking.com).
• Ability to multitask and prioritize in a fast-paced environment.

Skills and Attributes:

• Customer-focused mindset with a commitment to delivering outstanding service.
• Strong attention to detail and organizational skills.
• Adaptable and resourceful in handling unexpected challenges.
• Team player with the ability to collaborate across departments.