27 Feb 2024

Reservation Officer at Micato Safaris

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Job Description

For every guest who travels with us, we send a child to school. Just another reason to travel with the nine-time #1 World’s Best Safari Outfitter (Travel + Leisure). Travel+Leisure wrote that Micato treats guests like “well-loved, out-of-town relatives.”

Duties & Responsibilities

  • Issuing hotel vouchers and reservations arrangement of local and international tours
  • Following up on confirmation of booking vouchers
  • Reconfirming guests flight tickets before Safari
  • Making provisional bookings for our guests
  • Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administering the same with the approval of the Tour manager.
  • Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM
  • Ensure clients’ special requests especially on accommodation & room specification.
  • Designing Safari Packages for all tours
  • Processing payments for suppliers for accounts to make the necessary arrangements for payments.
  • Briefing tour leaders before safari.
  • Maintaining excellent communication with all our suppliers, local and overseas agents.
  • Booking flights as per Company’s specifications
  • Preparing files and itineraries with all the information and advance requesting of all services included in the programs.

Person Specifications

  • Must be proficient in the following areas:
  • Degree or Diploma in Tourism Management or its equivalent
  • Minimum of at least 3 years’ of tour consultant job experience in a busy Tour and Travel Company
  • Proficiency in Computer skills especially GRANIT system
  • Must have excellent guests’ service and communication skills
  • Excellent time management skills
  • Attention to details and high level of accuracy
  • Excellent interpersonal and organizational skills
  • Ability to make quick and balanced decisions
  • Can work on late evening/ night shifts.
  • A Team player




Method of Application

Submit your CV, copies of relevant documents and Application to:

[email protected]

Use the title of the position as the subject of the email

Closing Date : 17 March. 2024





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