Job Description

• Ensure all guest enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.
• Responsible for performing the daily arrivals check and accurately check arrivals/reservations on rate, market segment, notes and traces
• Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.
• Confirming reservations and entering all room reservations into the reservations system Opera
• Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
• Assist in the smooth running of the Reservations department. Balance and audit all Front Office postings and settlements.
• Handling all incoming telephone calls, internet bookings, emails and faxes
• Ensure all back up is attached to the daily folder that is distributed to the Front Office.

Qualifications

• Bachelor’s degree in hotel management or relevant education for this role.
• 1 to 2 years work experience in a similar position is preferably in a luxury hotel
• Experience as a reservations agent is required.
• Strong interpersonal and communication skills.
• Enthusiastic, stress resistant and professional communicative skills
• Ability to remain calm during difficult situations in a very busy environment
• Excellent command of English, other languages would be an added advantage
• Knowledge of reservations systems and operating systems including Opera