Job Description

• Handle inbound and outbound calls, emails, and online inquiries.
• Create, modify, and cancel reservations accurately in the PMS.
• Promote room types, packages, upgrades, and special offers to maximize revenue.
• Upsell and cross-sell services in line with revenue strategies.
• Provide accurate information about room availability, rates, facilities, and policies.
• Respond promptly and professionally to guest inquiries and complaints.
• Ensure a positive guest experience from first contact to confirmation.
• Maintain accurate guest profiles and reservation details.
• Any other duties as assigned

Qualifications

ALL about you:

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Experience with Groups is advantageous
• Service oriented with an eye for detail
• Confident & articulate communication, relationship & networking skills
• Time management skills with the ability to multitask
• Entrepreneurial spirit with drive, ambition & high level of energy
• Passion for hospitality
• Experience in the Hotel Industry