KEY OUTPUTS:

• Constant, consistent interaction and clear communication with colleagues, agents, operators’ guests and suppliers, telephonically and via email.
• Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
• Managing the reservations process including handling of bookings from quote to finalizing, including invoicing and preparation of travel documents
• Ensuring turnaround times are strictly adhered to according to standard operating practices
• Proactive selling of products and services ensuring the best possible itinerary for the guests
• Assisting and advising customers who may be choosing from a variety of travel options.
• Sorting out any issues that may arise with bookings or reservations.
• Saturday duty on a rotation basis
• Public Holiday duty on a rotation basis
• Backup for colleagues when they are away from the office
• Expanding product knowledge through attending training sessions
• Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
• Providing support to customers who may need to amend or cancel a reservation.

KNOWLEDGE REQUIRED:

• A good knowledge East Africa as a destination.
• An in-depth geographical, logistical and product knowledge of  East Africa
• Good understanding of delivering excellent service to agents/guests
• An in-depth knowledge of Tourplan or a similar booking system
• A willingness and aptitude to learn
• Good organizational ability
• Lateral thinking ability
• Initiative

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 4 – 6 years previous tour consulting experience required