Responsibilities:

• Assist guests with booking reservations by phone, email, or in person
• Process reservation requests efficiently and accurately
• Input guest information and preferences into the reservation system
• Manage room availability and identify alternative options when requested dates are unavailable
• Respond to guest inquiries about rates, policies, and amenities
• Change or cancel reservations as per guest requests
• Provide exceptional customer service by being friendly, helpful, and professional
• Maintain clear and accurate reservation records
• May handle payments and collect guest information upon check-in (depending on the establishment)
• Collaborate with other departments to ensure a seamless guest experience

Qualifications:

• Strong communication and interpersonal skills
• Excellent customer service orientation
• Ability to prioritize and manage multiple tasks simultaneously
• Proficient in computer skills, including reservation management software
• Ability to work independently and as part of a team
• A high school diploma or GED is preferred

Benefits (may vary depending on the employer):

• Competitive salary and benefits package
• Opportunity to work in a fast-paced and dynamic environment
• Interaction with people from all over the world (depending on the industry)
• Potential for growth and advancement within the company