Key Responsibilities

• Assist with processing and coordinating customer reservations and bookings.
• Respond to customer inquiries through email, phone, and other communication channels.
• Assist in preparing quotations, itineraries, and booking confirmations.
• Maintain accurate and up-to-date reservation records and customer information.
• Follow up on pending bookings, confirmations, payments, and cancellations.
• Coordinate with hotels, airlines, tour operators, and other travel service providers where required.
• Support the reservations team in ensuring bookings are processed accurately and on time.
• Provide professional and responsive customer service.
• Assist with general administrative duties within the reservations department.
• Perform any other duties assigned by the supervisor.

Requirements & Qualifications

• Diploma or Degree in Tourism, Travel & Tourism, Hospitality Management, or a related field.
• Recent graduate or student seeking practical industry experience.
• Strong interest in the tourism and travel industry.
• Good written and verbal communication skills.
• Good computer skills and familiarity with Microsoft Office.
• Strong attention to detail and organisational skills.
• Willingness to learn and take on new responsibilities.
• Ability to work under pressure and meet deadlines.
• Professional, enthusiastic, and customer-focused approach.
• Must be willing and ready to work and learn in a hands-on environment.