Key Responsibilities

• Contract room allocations and Tour Series for DMCs according to length of stay, number of properties used and availability
• Manage our room inventory, release periods and terms and conditions for allocations and block bookings
• Ensure the team processes all reservations requests, changes and cancellations according to established policies and procedures
• Ensuring that maximum occupancies and revenues are achieved through upselling/cross selling, encouraging circuit bookings and offering alternatives
• Confirm waitlists as soon as space becomes available
• Monitor, escalate and resolve overbookings in a timely manner
• Meet or exceed established monthly and annual sales targets
• Create, maintain and keep accurate customer records within the CRS System
• Maintain an established filing system for all correspondence and collate reports as required by Head of Reservations
• Attend weekly and monthly department meetings and prepare accordingly
• Conduct site visits as deemed necessary

Requirements

• Bachelors degree or Diploma in Hospitality
• Proven track record in Reservations with a minimum of 6 years of relevant experience
• Exceptional communication skills
• Charismatic and approachable personality
• Strong organizational and time management skills