Key Responsibilities of Rooms Reservations Manager:

• Manages the Rooms Reservations team members and supports the Head of Department in implementing training plans, coaching and mentoring team members.
• Maximises Rooms revenue and guest satisfaction by receiving enquiries
• Upholds a high level of regular, frequent, accurate and timely communication to all related departments regarding the Rooms Reservations function within the hotel
• Delivers a pro-active sales culture within the Office to ensure all budgeted revenues are achieved
• Follows-up with guests to determine satisfaction; measures results and supports strategies to improve the quality of the guest

experience:

• People developer/exporter

Requirements of Rooms Reservations Manager:

• Proficient in all Rooms Reservations procedures to be a resource when needed
• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
• Commercially aware
• Driven and ambitious to inspire the team to consistently deliver and exceed service standards
• Clear thinker with excellent communication abilities and attention to detail
• Strong working knowledge of Opera Property Management System