Responsibilities:

• Respond to phone and email inquiries regarding the safari camp in the Mara, providing detailed information and assistance to potential guests.
• Establish and maintain relationships with travel agents locally and internationally, promoting the Amazing Mara safari camp and upselling its offerings.
• Develop mid-range and luxury safari itineraries across Kenya, catering to the diverse preferences of clients.
• Adapt to working hours that accommodate inquiries primarily from North America, ensuring prompt responses and excellent customer service.
• Coordinate with the existing reservations team to streamline booking processes and ensure a seamless guest experience.
• Split time between the Masai Mara camp and remote work from home, demonstrating discipline and efficiency in both settings.
• Utilize resources from the company’s robust marketing team to enhance sales efforts and capitalize on lucrative commission opportunities.

Requirements:

• Proven experience in sales or customer service roles, with a track record of achieving targets and delivering exceptional service.
• Excellent verbal and written communication skills, with the ability to effectively engage with clients and travel agents.
• Familiarity with the travel and tourism industry, particularly in the context of African safaris and luxury travel experiences.
• Willingness to work irregular hours, including weekends and evenings, to accommodate international clientele.
• Ability to collaborate with team members, share insights, and contribute to a positive work environment.
• Proficiency in using computers, including MS Office suite, email, and reservation software. Experience with CRM systems is a plus.
• Demonstrated ability to work independently, prioritize tasks, and meet deadlines, while maintaining high levels of accuracy and attention to detail.