Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and Outsourcing Agency in Kenya, and the whole of Africa, is our systematic approach and listening to our clients’ recruitment and payroll needs. We’ve offered and will continue offering appropriate solutions to our clients. We only forward candidates within the client’s specification. As a Recruitment firm, integrity and value are key elements of our Recruitment, Staff Outsourcing, Payroll Management, and HR Consultancy services. We deliver to our promise to our clients within a 3-day deadline. This is enhanced by our dedicated team of recruitment, screening, and management experts.

JOB PURPOSE

As a Reservations Team Leader, you will be responsible for overseeing and managing bookings while providing leadership support to the reservations team, sales support reps.

KEY DUTIES AND RESPONSIBILITIES

• Check availability and appropriately respond to guest inquiries via phone or email.
• Load bookings accurately in the system as per agreed prices and maintain customer files.
• Prepare and send invoices within required timelines.
• Review reservations for completeness and accuracy and utilize reservations system effectively in creating and updating room reservations.
• Support team members and provide solutions to queries.
• Define objectives, monitor team progress, and support in identifying Reservations team training needs.
• Manage repeat guests, special groups, VIP guests and honor work-related requests for guest satisfaction.
• Promote upselling and maximize revenue.
• Track emails and ensure timely responses.
• Support preparing and timely submission of weekly, monthly, quarterly, and annual reports, as required.
• Coordinate support needed to sales and operations department for better cohesion.

EDUCATION QUALIFICATIONS & EXPERIENCE, SKILLS

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5 years of experience in the hospitality industry.
• Proven experience in reservations management, preferably in the hospitality industry.
• Strong leadership, communication, and organizational skills.
• Proficiency in reservation management systems.
• Customer-focused with attention to detail.
• Knowledge of industry standards and procedures.
• Knowledge of revenue management principles preferred