Summary

The Coordinator, Resettlement and Complementary Pathways, will oversee RefugePoint’s Third-Country Solutions programs comprising the Resettlement Program, the Labour Mobility Program, the Family Reunification Program, and other complementary pathways initiatives. Based in Nairobi, Kenya, this position reports to the Director, Third Country Solutions, and Deputy Country Director-Kenya. The Coordinator will provide program management, supervision, and technical leadership to the respective teams, ensuring effective implementation of the programs. He/she will also support the regional Collaboration Project with UNHCR as required.

Key Responsibilities:

Program Management and Coordination:

• Oversee the Resettlement and Complementary Pathways programs, ensuring timely and professional implementation;
• Provide supervision, guidance, and support to program staff, including performance management and capacity building;
• Develop and implement program strategies and standard operating procedures to ensure compliance with guidelines and regulations;
• Maintain strong partnerships with UNHCR, government bodies, and other stakeholders, fostering collaboration and coordination;
• Provide technical leadership and guidance across programs; promote a refugee-centered and trauma-informed approach to program implementation;

Supervision of Resettlement and Complementary Pathways Teams:

• Directly supervise the Manager, Resettlement, Manager, Economic Mobility and Manager, Family Reunification;
• Support the managers in their day-to-day responsibilities, including case management, program coordination, and staff supervision;
• Conduct regular check-ins, performance evaluations, and provide constructive feedback to the team members;
• Foster a positive and inclusive team environment, promoting professional growth and development opportunities;
• Ensure effective communication, coordination, and collaboration between the different teams working on resettlement and complementary pathways;
• Promote an approach to programming that is refugee-centered and trauma-informed across the different teams;

Resettlement Program:

• Lead the implementation of the Resettlement Program, ensuring a protection-centered approach, adherence to anti-fraud measures and refugee-centered principles;
• Conduct quality assurance checks of Resettlement Registration Forms (RRFs) and provide feedback to ensure compliance and quality;
• Maintain professional SOPs, manage the resettlement pipeline efficiently, and provide timely reports to stakeholders;
• Cultivate referral networks, strengthen partnerships, and contribute to the field-building strategy of the organization;

Complementary Pathways:

• Advance complementary pathways, including economic mobility and family reunification, as solutions for refugees;
• Oversee the implementation of the Economic Mobility Program; promoting labour migration opportunities for refugees using a refugee-centered approach;
• Oversee the Family Reunification Program, facilitating the reunification of vulnerable children and adults;
• Review applications, provide feedback, and ensure quality and compliance with SOPs and guidelines for both programs;
• Lead program design and development of new complementary pathways and support in the growth and refinement of current programs;
• Cultivate and strengthen partnerships, maintain strong working relationships, and contribute to the field-building strategy for complementary pathways;

Program Integrity and Fraud Mitigation:

• Implement measures to prevent and mitigate fraud and exploitation of program clients;
• Develop and implement adequate practices, policies, and procedures to ensure program integrity;
• Conduct regular reviews and assessments to identify vulnerabilities and implement necessary safeguards;
• Support program staff in fraud identification, addressing potential cases, and maintaining compliance;
• Lead and or support efforts to create systems to support case management, monitoring and evaluation across programs;

Representation:

• Represent RefugePoint in various working groups, fora, and coordination meetings related to resettlement and complementary pathways;
• Share program learnings and best practices with wider audiences to contribute to knowledge-sharing and advocacy efforts;
• Engage with partners and stakeholders to represent the organization’s resettlement and complementary pathways programs;
• Participate in relevant meetings, conferences, and events to represent the organization and contribute to discussions;
• Support the organization’s field building and systems change tactics;

Collaboration and Reporting:

• Collaborate with relevant RefugePoint staff, program, and operational teams where relevant;
• Collaborate with UNHCR and other partners to ensure effective coordination and knowledge-sharing;
• Provide narrative and statistical reports on program activities as required;
• Keep abreast of global, regional, and local third-country guidelines and policies relevant to the programs;

Requirements

Required qualifications:

• Bachelor’s degree or five years of related experience required;
• Degree in Law or related field of study strongly preferred;
• 3 to 5 years of experience working in the refugee context;
• Demonstrated program management experience;
• English language fluency required; French ability a plus;
• Excellent organizational and time management skills;
• Experience training groups preferred;
• Strong writing and analytical skills;
• Strong interpersonal and diplomacy skills;
• Ability to navigate administrative systems and work effectively and efficiently in a structured environment;
• Demonstrated ability to work well under pressure, maintaining flexibility and attention to detail under challenging circumstances;
• Strong computer skills, including Microsoft Office; ability to learn computer programs quickly an advantage;
• Ability to travel in Africa on short notice and sometimes under difficult conditions, including to refugee camps, remote areas, and sometimes high-security environments;
• Commitment to adhere to RefugePoint and UNHCR Code of Conduct and conduct oneself in a professional and courteous manner at all times.

Special Requirement:

• Police clearance certificate