Roles and responsibilities:

• Oversee the operations functions of the establishment.
• Play an active role in the development of the establishment’s sales and business growth strategy.
• Ensure full compliance of operating controls, SOP’s, policies, procedures and service standards.
• Responsible for the preparation, presentation and subsequent achievement of the establishments annual Operating Budget, Marketing and Capital Budget.
• Manage on-going profitability of the establishment, ensuring revenue and guest satisfaction targets are met and exceeded.
• Prepare short and long term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily/weekly/monthly basis and take decisions accordingly.
• Collaborate with external parties such as suppliers, event/conference planners etc., with experience organizing events (weddings, teambuilding)
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Prepare a monthly financial reporting and draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services.
• Take a Lead in all aspects of business planning.
• Corporate client handling and take part in new client acquisition.
• Responsible for Occupational Health & Safety Act, fire regulations and other legal requirements.

Skills and Qualifications

• Diploma in Business Administration, Hotel/Hospitality Management or relevant field
• At least 6 years proven experience as Hotel/Lodge Manager or relevant role, with a minimum of 2 years in a supervisory role.
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office; knowledge of hotel management software’s is an advantage
• Excellent customer service skills as well as a business mindset
• Knowledge of the various social media platforms
• Superior presentation and excellent oral and written communication skills.
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail
• Extensive hands-on experience and flexible
• Experience running an eco-farm and bush parties will be an added advantage