Position Overview

• The Resort Supervisor is responsible for overseeing daily operations across guest services, food & beverage, and recreational facilities. This role ensures smooth coordination between departments, maintains high service standards, and delivers exceptional guest experiences.

Key Responsibilities

• Guest Experience: Supervise front desk operations, handle guest concerns, and ensure personalized service.
• Team Leadership: Manage and motivate staff, schedule shifts, and conduct training sessions.
• Operations Oversight: Monitor, maintenance, and food service to maintain quality standards.
• Financial Control: Assist in budgeting, track expenses, and optimize resource allocation.
• Compliance & Safety: Ensure adherence to health, safety, and regulatory requirements.
• Event Coordination: Support planning and execution of special events, conferences, and recreational activities.

Qualifications

• Diploma/Degree in Hospitality Management or related field.
• 2–5 years of supervisory experience in hospitality or resort operations.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of property management systems and hospitality software.
• Ability to work flexible hours, including weekends and holidays.

Desired Attributes

• Customer-focused mindset with attention to detail.
• Multitasking ability in a fast-paced environment.
• Cultural awareness to engage diverse guests.
• Proactive problem-solving approach.