The Resource Planning & Internal Projects Officer role offers a unique opportunity to gain deep visibility into how the firm operates while helping shape and improve the operational systems that support our work. Sitting at the intersection of staffing, systems, and operational strategy, and reporting to the Chief of Staff, the role provides an excellent platform for someone interested in strengthening how organizations plan, allocate talent, and execute their work at scale.
Key responsibilities
Resource Planning & Staffing

• Lead staffing decisions across client engagements, business development, and internal initiatives, balancing team availability, interests, and project needs
• Monitor team utilization, capacity, and project pipeline to ensure effective deployment across the firm
• Manage staffing requests, identify and resolve gaps, and oversee the collection of staffing preferences
• Produce analysis and provide leadership visibility into utilization, capacity, and project pipeline
• Monitor project budgets, timelines, and resource allocation to ensure alignment with staffing plans
• Collaborate with People, Finance, and consulting leadership to align staffing with project timelines, organizational priorities, recruitment planning, and performance management work

Operational Systems, Data, & Improvement Projects

• Own and improve the systems and dashboards supporting staffing, project tracking, and pipeline management, and others
• Identify operational bottlenecks and design improvements to workflows, data quality, and reporting
• Lead and support operational/process improvement initiatives to strengthen staffing, systems, and consulting team delivery
• Partner with the Systems team to design, implement, and scale enhancements to tools and systems
• Act as an internal operator to scope, test, and roll out tech improvements across the firm’s operational infrastructure
• Document and maintain updates to operational processes and procedures

Who you are
You want to build African industries and capital markets and share our optimism for what we can achieve! You have:

• Bachelor’s degree, preferably in business, finance, operations, engineering, economics, or related field
• 3–6 years of relevant work experience in operations, consulting, project management, or systems/process improvement roles
• Strong analytical skills and comfort working with operational data and reporting
• Understanding of AI tools, and how to leverage them to improve work efficiency
• Strong familiarity with operational systems, processes, and technology that helps businesses to scale
• Exceptional organizational skills and attention to detail
• Excellent written and verbal communication skills- ability to speak clearly, confidently and persuasively, and liaise with multiple stakeholders simultaneously
• Self-driven with ability to work under minimal supervision
• Experience working with datasets and generating analytical insights
• Strong planning, time management, and prioritization skills