Glee Nairobi is a 5-star luxury hotel nestled in the leafy suburb of Runda, close to Nairobi’s UN and Diplomatic enclaves. Set amid 8 acres of lush landscapes, this city hotel with a resort feel features: 211 exquisitely designed rooms & suites, 6 distinctive restaurants & bars, Spa, Pool, Kids Club, Nightclub, 9 versatile meeting rooms, 2 stunning ballrooms, beautiful events garden, a skywalk through the forest grove and ample parking.

Job Summary

Receives, Seats guests and manages the seating chart. Monitors restaurant activity to determine seating and dining flow. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. Performs opening and closing duties, as needed.

Key Requirements:

•  Previous work experience as a Host/Hostess or Waiter/Waitress.
•  Clear Understanding of restaurant etiquette.
•  Knowledgeable in health and safety regulations.
•  Good command and experience in managing reservations.
•  Ability to Demonstrate customer-service skills and team player
•  Smart communication skills (via phone and in-person)

Minimum Qualifications

Minimum education:

• Diploma / Certificate in Food and Beverage Sales and services

Minimum experience:

•  Computer literate in Microsoft Window applications and or relevant computer applications required.
•  Working knowledge of hotel system micros and Material Control.

Language skills:

• Very good command of written and spoken English, an active listener with high emotional intelligence and Body Language

Required certificates:

• Relevant F&B Certificate from a recognized institution or Equivalent