• To display a friendly, helpful, and cheerful attitude while communicating effectively with our guests and fellow colleagues to support Hotel Outlets’ strategy and values.
• To always represent and promote Pullman Nairobi Upperhill F&B Outlets positively to maintain a professional brand image to all concerned stakeholders.
• To enforce and adhere to all laws, health, safety & environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management to minimize risk and maintain a clean safe, and hygienic environment for all guests and colleagues.
• Engage each guest as a unique individual and listen attentively to their requests.
• Adhere to all emergency procedures, ensuring guest safety, and participate in an evacuation if necessary.
• To monitor and take necessary steps to ensure that health and safety standards are always prioritized to ensure the guest’s safety and an enjoyable experience.
• To listen actively and respond to guest feedback as well as assess and review guest satisfaction results and trends to continuously improve and exceed guest expectations.
• To help with special events when needed, and to assist in the preparations.
• To manage emergencies that may arise to minimize possible damage, loss, or injury to any guests, colleagues, or company property.
• To help achieve department and company adjectives, action plans, and key performance indicators.
• To continually seek methods to control operating costs.
• To prioritize tasks and projects according to their relative urgency and importance.
• To manage a team of Team Leaders and their respective front-line colleagues.
• To monitor staff attendance and work ethics.
• To schedule breaks and if required, rotate colleagues fairly to increase productivity and maintain their well-being.
• To deliver job-specific training and competency testing to colleagues or nominate them for training to equip them with the necessary skills, knowledge, and attitude to perform their job effectively.
•  To conduct colleague performance appraisals in a timely, fair, and constructive manner in order to promote their personal and career growth.

Qualifications

• Degree in Hospitality Management or similar Diploma
• Minimum of two years experience with the same position in a 5-star hotel
• Committed to quality
• Committed to exceptional financial results
• Be responsible for the bottom line