You are proactive, personable, and a natural leader with a proven track record in the hospitality industryYou excel in fast-paced environments, guiding your team to success while ensuring every guest feels valued and welcomed.

Responsibilities

• Lead and mentor a team of 20-30 staff members, focusing on training, scheduling, and performance management.
• Oversee daily operations, maintaining smooth service and consistently upholding our high standards.
• Develop and implement strategies to drive business growth through networking, sales initiatives, and creative promotions.
• Create a warm and inviting atmosphere for guests, handling feedback
• and resolving concerns with professionalism.
• Collaborate with department heads to ensure seamless guest experiences and coordinate activities.
• Manage inventory and procurement to keep operations running smoothly.
• Ensure strict compliance with health and safety regulations and company policies.
• Prepare monthly timetables and staff schedules.

Requirements

• A degree or diploma in hospitality management or a related field is preferred.
• At least 3 years of experience in a supervisory role within the hospitality industry.
• Experience with ERP systems such as Micros or similar.
• Strong leadership skills with the ability to inspire and motivate a diverse teamExcellent communication and interpersonal skills, with a commitment to exceptional customer service.
• Proven experience in sales, networking, and business development.
• Mature, poised, and adept at handling challenging situations with tact.
• Comprehensive knowledge of hospitality industry standards, regulations, and health protocols.